Shipping Policy

At LUXPROO, we are committed to providing a seamless shopping experience from start to finish. Here’s everything you need to know about our shipping process:

1. Order Processing:
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days

Please note that delivery times are estimates and can vary based on your location and unforeseen circumstances.

3. Shipping Destinations:
We currently ship to all major locations within [your country or region]. International shipping is available to select countries. If you have questions about whether we ship to your location, please contact our customer service team at josephchiororo27@yahoo.com.

4. Order Tracking:
Once your order has been shipped, you will receive an email with tracking information so you can monitor the delivery progress. If you do not receive your tracking information, please reach out to us.

5. Shipping Delays:
Occasionally, there may be delays due to high order volumes, customs processing, or other factors beyond our control. We appreciate your patience and will keep you updated in such cases.

6. Address Changes and Cancellations:
If you need to change your shipping address or cancel your order, please contact us within 24 hours of placing your order. Once an order is processed, changes or cancellations may not be possible.

7. Lost or Damaged Packages:
If your order arrives damaged or is lost during transit, please contact us immediately at josephchiororo27@yahoo.com. We will work with the carrier to resolve the issue as quickly as possible.

8. Contact Us:
For any questions or concerns regarding shipping, feel free to reach out to our customer support team at josephchiororo27@yahoo.com or +263773158461.